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Shipping policy

Shipping

Shipping Policy

  1. Free Shipping Threshold
    We offer free standard shipping on all orders over $100 within the United States. International shipping rates apply outside the U.S.

  2. Order Processing Time

    • Standard processing: Orders are typically processed and packed within 1–2 business days.

    • Peak periods: During holidays or high-demand times, processing may take up to 5 business days.

  3. Estimated Delivery Times
    Once shipped, delivery times vary by location and product origin:

    • USA Standard Shipping (Free over $100): 3–5 business days

    • Expedited Shipping (USA): 2–3 business days (additional fee)

    • International Shipping: 10–20 business days

    • Australian Products: Please allow 8–14 business days for delivery to USA addresses due to international import and processing.

  4. Tracking Your Order
    You’ll receive a tracking number via email once your order ships. Use it to track your order’s progress. If you have trouble locating your tracking info, contact us for assistance.

  5. Shipping Address & Changes

    • Please double-check your shipping address at checkout. Errors may cause delays or failed deliveries.

    • If corrections are needed, notify us within 12 hours of placing your order. After that, changes may not be possible.

  6. Delays & Exceptions
    While we strive for timely delivery, occasional delays can occur due to:

    • Carrier disruptions

    • Weather or regional events

    • Customs processing (especially for Australian and international imports)
      We’ll notify you if significant delays arise. Any customs fees for international orders are the customer’s responsibility.

  7. Lost or Damaged Shipments

    • Lost packages: Contact us immediately if your tracking shows no movement for 7+ business days (international) or 5+ business days (USA).

    • Damaged items: Report within 48 hours of delivery with photos for a prompt resolution.

  8. Policy Updates
    We may update our Shipping Policy as needed. Please review the latest version before ordering.

  9. Need Help?
    If you have questions about shipping, delivery, tracking, or anything else, our customer support team is here to help!